+44 (0)20 7609 1111
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Complaints Procedure

We aim to offer our clients an efficient and effective service.

Should there be any aspect of our service with which you are unhappy this will be addressed in accordance with our Procedure for Complaints Handling. This sets out the protocol we will follow when dealing with a complaint.

A relevant departmental manager has been appointed to deal with all complaints and you should not hesitate to contact that person. Details are set out below

Sales

Mr. Nigel Richards
Stadium Residential Ltd
Studio 3
6 Hornsey Street
London
N7 8GR

Telephone: 020 7609 1111

 

Lettings

Mr. Alex Giraldin
Stadium Residential Ltd
Studio 3
6 Hornsey Street
London
N7 8GR

Telephone: 020 7609 1111

 

Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

 

Once we have received your written summary of the complaint, we will contact you in writing within 7 working days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

 

Within 21 working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

 

If you are dissatisfied with any aspect of our handling of your complaint, you should contact:

 

Mr G McKee
Stadium Residential Ltd.
Studio 3
6 Hornsey Street
London
N7 8GR

Telephone: 020 7609 1111

Who will personally conduct a separate review of your complaint and contact you within 14 working days to inform you of the conclusion of this review.

If the complaint has still not been resolved to your satisfaction we agree to the referral of your complaint to the Property Ombudsman who can be reached at the following address:-

 

The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire SP1 2LX

 

Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk


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