Complaints Procedure

We aim to offer our clients an efficient and effective service


Should there be any aspect of our service with which you are unhappy this will be addressed in accordance with our Procedure for Complaints Handling. This sets out the protocol we will follow when dealing with a complaint.

A relevant departmental manager has been appointed to deal with all complaints and you should not hesitate to contact that person. Details are set out below

Sales


  • Mr. Nigel Richards
  • Stadium Residential Ltd
  • Studio 3
  • 6 Hornsey Street
  • London
  • N7 8GR
  • Telephone: 020 7609 1111

Lettings


  • Mr. Alex Giraldin
  • Stadium Residential Ltd
  • Studio 3
  • 6 Hornsey Street
  • London
  • N7 8GR
  • Telephone: 020 7609 1111

Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

Once we have received your written summary of the complaint, we will contact you in writing within 7 working days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

Within 21 working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

If you are dissatisfied with any aspect of our handling of your complaint, you should contact:

  • Mr G McKee
  • Stadium Residential Ltd
  • Studio 3
  • 6 Hornsey Street
  • London
  • N7 8GR
  • Telephone: 020 7609 1111

Who will personally conduct a separate review of your complaint and contact you within 14 working days to inform you of the conclusion of this review.

If the complaint has still not been resolved to your satisfaction we agree to the referral of your complaint to the Property Ombudsman who can be reached at the following address:-

  • The Property Ombudsman
  • Beckett House
  • 4 Bridge Street
  • Salisbury
  • Wiltshire SP1 2LX
  • Tel: 01722 333306
  • Fax: 01722 332296
  • Email: admin@tpos.co.uk
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