Due to the ongoing Coronavirus (Covid-19) pandemic our priority is to safeguard all of our people - clients, customers, contractors and staff therefore we have initiated these protocols that comply with and in many cases exceed the standards recommended by the English Government.

VIEWING APPOINTMENTS

• We are permitted to undertake physical viewings and 360 virtual tours or video tours of most of our properties are available via our website and Rightmove.
• Physical viewings can only take place with no more than two adults and the appointment restricted to 15 minutes in total.
• All parties will be required to wear a face-mask and disposable surgical gloves, we can supply these. You may also be asked to wear disposable overshoes on your feet – we can also supply these.
• We will need all parties to confirm that neither they nor any members of their household are displaying Covid 19 symptoms.
• Existing tenants or occupiers are requested to wear a face-mask if they remain in a property during a physical viewing and we request that they open the windows to permit a smooth flow of fresh air into the property.

MARKET APPRAISALS

• We will continue to offer video market appraisals and can continue to value properties without physically entering them if preferred but we can resume physical visits, we will maintain 2 metres distance and we will wear facemasks, gloves and disposable overshoes throughout the appointment.

VISITING OUR OFFICES

• Although our offices are open for business, our Property Management and Accounts teams will continue to work from home.
• We ask that clients avoid coming to our offices unless absolutely necessary and if you do need to visit please arrange an appointment. All visitors will have their temperature taken remotely and will be asked to confirm that they are not displaying Covid-19 symptoms before admission.
• All visitors must wear a face-mask and sanitise their hands upon entering our office

Graham McKee – Stadium Residential Managing Director - updated 11.03.21